Sellers carry the inventory, LUUT carries the risk that comes with it. Your side of the platform is built around two ideas.
Money is in escrow before you ship
The Generate Label button only appears once the buyer's payment has cleared. No shipping on hope.
Your photos are the contract
Front and back photos lock in what was sold. They're the first thing we look at if a question comes up.
Shipping labels only become available once payment clears. You never ship hoping the money turns up later. If checkout fails the deal pauses, no time or postage wasted on your end. Buyers have 24 hours to pay after matching, and after that the bounty goes back on the market for other sellers.
Every offer requires front and back photos of the actual card. We store them permanently. If a buyer raises a concern, the offer photos are the first thing we look at. Anything visible in the photo isn't a valid complaint, so clear, well-lit shots are your best protection.
After delivery, the buyer has 72 hours to confirm or flag a problem. If they do nothing, the payout auto-releases at the end of the window. Buyers can't sit on a transaction, sellers aren't left guessing. We email the buyer a reminder before the deadline.
Payouts land in your Stripe account. LUUT triggers the transfer the moment escrow releases (buyer confirms, the 72-hour window auto-closes, or an admin resolves a case in your favor). Stripe's standard payout schedule (typically 2 business days in the US) takes over from there.
The 5% platform fee is calculated on the item price only and comes out of your payout. Shipping is covered by the buyer at checkout, so you never front any postage.
You'll get a notification and an email if a buyer opens a case. From the transaction page you can:
LUUT reviews every escalated case against the original offer photos and the buyer's evidence. Decisions follow the photo trail. A refund is never automatic, and a buyer can't simply claim one and keep the card.
If a refund is granted on a card that did arrive, you decide whether you want it back. You can require the return (you cover return shipping, and LUUT generates the label) or waive it and refund without the card coming back. Once a returned card is delivered, you have 72 hours to confirm it arrived in the same condition, mirroring the buyer's window.
Cards confirmed counterfeit or materially misrepresented are the exception to all of the above. The sale is reversed, the buyer is made whole, and the refund plus fees are recouped from your account, not returned to you. This leads to suspension while the recoup clears, and repeat or egregious cases to permanent removal. For everyone selling honestly, this is simply how we keep the marketplace clean: list a card accurately and you never run into it.
If a buyer doesn't pay within 24 hours of matching, the transaction auto-cancels and the bounty goes back on the market. The buyer also picks up a flake counter visible to moderators. If something happens on your side after payment (card damaged, lost, etc.), request a buyer refund from the transaction page right away. Reaching out is always better than going silent.
Anything unclear? support@luut.gg.
