Buying cards from strangers shouldn't feel like a gamble. LUUT's buyer-side flow is built around three things.
See it before you pay
Front and back photos of the actual card on every offer. No stock images.
Escrow until it arrives
Your payment sits with LUUT, not moving until the card is in your hands.
72 hours to inspect
Confirm receipt or flag a problem before the window closes.
Every offer ships with front and back photos of the specific card the seller is putting up. No stock images, no upstream catalog placeholders. The photos are stored permanently with the offer, so if anything looks different on arrival you have a baseline to compare against.
When you accept an offer, your payment clears into LUUT escrow. The seller can ship with confidence knowing funds are real, and you can pay with confidence knowing the money doesn't move until the card arrives and you've had a chance to look at it.
Once tracking shows the package as delivered, you have 72 hours to:
Buyer's remorse, market shifts, and “I changed my mind” don't qualify. Once a deal is matched the price is locked. Refunds are not guaranteed in every case: they apply only in the situations above, and each one is reviewed on its evidence. What escrow guarantees is that your money is held safely while we look, so you're never left chasing a stranger for it.
Most resolve one of three ways: a full refund (where the seller may ask for the card back first, with return shipping on them and a label we generate), a partial refund (you keep the card at a fair price for the actual condition), or a dismissal when the photos line up and the issue was visible before purchase. Funds sit in escrow throughout. Nothing moves until it's resolved.
Every seller's rating and review history is public on their profile. If an offer feels off (pressure to take the deal off-platform, refusal to photograph the card, an account with no history), flag it. The Report button on offers and profiles routes straight to our review queue.
Specific question? support@luut.gg.
